Heirloom Floral Co. Last Updated: 7/12/2026
Heirloom Floral Co. (“Heirloom Floral,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website (the “Site”), how we use it, and the choices you have.
By using our Site, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information you voluntarily provide when you use our floral estimate calculator or contact form, including:
- Name
- Email address
- Phone number
- Event details (such as event date, location, and floral preferences)
- Any other details you choose to share with us in your message
We do not collect payment information, create user accounts, or require you to register to use our Site.
Automatically Collected Information. Like most websites, our Site may automatically collect certain technical information when you visit, such as your IP address, browser type, device type, and general usage data (e.g., pages viewed, time on site). This may be collected through cookies or similar tracking technologies, including analytics tools such as Google Analytics, if enabled on our Site. This information helps us understand how visitors use our Site so we can improve it.
2. How We Use Your Information
We use the information you provide to:
- Respond to estimate requests and inquiries
- Prepare and send floral quotes and proposals
- Communicate with you about your event or order
- Improve our Site and services
- Maintain records for our business
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
3. How We Share Your Information
We may share your information with:
- Service providers who help us operate our Site or business (such as our website host, email provider, or scheduling tools), who are only permitted to use your information to provide services to us.
- Legal authorities if required to do so by law, or to protect our rights, property, or safety, or that of others.
We do not share your information with third parties for their own marketing purposes without your consent.
4. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our Site. You can control or disable cookies through your browser settings; note that some features of the Site may not function properly if cookies are disabled.
5. Data Retention
We retain the personal information you submit for as long as reasonably necessary to respond to your inquiry, fulfill any resulting order, and maintain business and tax records as required by law.
6. Your Choices and Rights
You may:
- Ask us what personal information we have on file for you
- Ask us to correct or delete your personal information
- Opt out of any marketing communications by contacting us or using the unsubscribe link in any email
To make any of these requests, contact us using the information below.
North Carolina does not currently have a comprehensive consumer privacy law giving residents specific statutory data rights (unlike some other states). If you are a resident of a state with such rights (for example, California), you may have additional rights regarding your personal information; contact us and we will do our best to accommodate your request.
7. Children’s Privacy
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
8. Data Security
We take reasonable measures to protect the personal information you share with us. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our Site may contain links to third-party websites (such as social media pages). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after changes are posted constitutes acceptance of those changes.
11. Governing Law
This Privacy Policy is governed by the laws of the State of North Carolina, without regard to its conflict of law principles.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us at:
Heirloom Floral Co. tracie@heirloomnc.com